VOL. III · № 048 · A working journal from the bench

Field Notes

One note a week from the bench. What we shipped, what broke, what we changed our mind about. Stays out of your inbox when there's nothing to say.

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№ 048 · May 13, 2026 · 14 min read

The CRM hygiene loop is the cheapest agentyou'll ever ship.

Nobody asks for it. Nobody puts it on the roadmap. And it returns more hours per dollar than anything else we build. A note on why we keep starting here.

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№ 047

May 06, 2026

Agents

Why we never start with the SDR agent.

Counter-intuitive but consistent: lead with the boring back-office agent. It pays for the next two.

11 min read

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№ 046

Apr 29, 2026

Field

Riley's Heating, week 8: how four agents reclaimed Tuesdays.

A short field report from the bench. Numbers, screenshots, what we changed mid-quarter.

9 min read

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