By accessing or using the Website or Services, you agree to be bound by these Terms.
1. Who We Are
Growth Process Automation ("GPA", "we", "us", "our") is a trade name of Credeo, LLC, a Florida Limited Liability Company with its principal place of business at 7901 4th St N, Suite 300, St. Petersburg, FL 33702. We help businesses automate repetitive tasks and workflows, generate AI-powered content, and execute programmatic outreach using clients' existing tools and processes.
2. Services Overview
2.1 Service Categories
GPA offers the following service categories, each subject to the applicable terms in this document:
(a) Automation Services:
- Retainer Services: ongoing advisory, process reviews, assessments, strategy calls, workflow diagrams, feasibility analysis, automation roadmap development, and maintenance on deployed automations.
- Implementation Projects: discrete automation build projects scoped and quoted separately.
(b) Content Engine Services:
- AI-powered SEO content generation (blog articles, technical guides).
- SEO research, optimization, and rank tracking.
- Platform configuration and management for SEO and content tools.
- Optional email newsletter management.
(c) Outbound Services:
- Programmatic email outreach using lead enrichment and automation platforms.
- Lead list building and enrichment.
- Campaign setup, monitoring, and optimization.
2.2 Service Agreements
When you engage our Services, you and we may enter into a separate Master Services Agreement ("MSA") and/or Statement of Work ("SOW") that sets out specific details such as scope, deliverables, timelines, fees, and other terms. These Terms apply in addition to any MSA or SOW. In case of conflict, the MSA or SOW prevails.
2.3 Electronic Acceptance
Completing payment through our online checkout, responding affirmatively to a proposal via email, paying an invoice, or signing an MSA/SOW constitutes acceptance of these Terms and the applicable scope document. No wet signature is required unless specifically requested.
3. Retainer Services Terms
This section applies to ongoing advisory and support services billed on a recurring monthly basis ("Retainer Services").
3.1 Billing
Retainer Services are billed monthly in advance on a recurring basis. By completing payment via our checkout link, you authorize recurring charges to your payment method until cancelled.
3.2 Cancellation
Either party may cancel Retainer Services with thirty (30) days written notice. Upon cancellation, services continue through the end of the paid billing period. No prorated refunds are issued for partial months unless otherwise specified in your MSA.
3.3 Pause Option
You may pause your Retainer Services for up to sixty (60) days by providing written notice at least seven (7) days before your next billing date. Unused time is not credited; pausing simply delays your next billing cycle.
3.4 Fair Use
"Unlimited" reviews, assessments, and similar advisory services are subject to reasonable use consistent with a typical consulting engagement. Services requiring effort beyond typical advisory scope (e.g., requests that would normally constitute a billable Implementation Project) will be quoted separately and require your approval before proceeding.
3.5 Scope of Retainer
Retainer Services cover advisory and planning activities only. Actual implementation, build, or deployment work is not included in Retainer Services and must be engaged as a separate Implementation Project.
4. Implementation Project Terms
This section applies to discrete automation build projects quoted separately from Retainer Services ("Implementation Projects").
4.1 Scoping & Approval
Before any Implementation Project begins, GPA will provide a written scope document or proposal outlining deliverables, timeline, and fees. Work begins only upon your written acceptance (email confirmation is sufficient) or payment of any required deposit.
4.2 Invoicing
Implementation Projects are invoiced separately from Retainer Services. Payment terms are Net 15 unless otherwise specified in the project scope. For projects exceeding $3,000, GPA may require a 50% deposit before work begins, with the balance due upon completion.
4.3 Change Orders
Requests that materially expand project scope require a written change order with updated fees and timeline. GPA will not proceed with out-of-scope work without your approval.
4.4 Delivery & Acceptance
Upon delivery, you have seven (7) business days to review and request revisions. Deliverables are deemed accepted if no revision requests are received within this period.
5. Content Engine Services Terms
This section applies to AI-powered SEO and content generation services ("Content Engine Services").
5.1 Platform Ownership
Client owns all platform accounts and data. Unless otherwise agreed, Client signs up for and maintains their own accounts with required third-party platforms (SEO tools, content management systems, email marketing platforms, analytics tools, etc.) using Client's own payment methods. GPA is granted administrative access to configure and manage these platforms on Client's behalf. Specific platforms to be used will be identified in the applicable MSA or SOW.
5.2 Content Ownership
All content generated under a Content Engine engagement (blog posts, newsletters, etc.) is owned by Client from the moment of creation.
5.3 Client Responsibilities
To ensure successful delivery, Client agrees to:
- Maintain active subscriptions to required third-party platforms.
- Provide timely access credentials and information as required.
- Review and approve content within 48-72 hours to maintain publishing schedules.
- Provide specific, actionable feedback when revisions are needed.
5.4 No Guarantees
GPA makes no guarantees regarding specific SEO ranking improvements, traffic increases, subscriber growth rates, or revenue impact. Results depend on many factors outside GPA's control, including Client's market, competition, and product-market fit. GPA will provide Services in a professional manner consistent with industry standards.
5.5 Minimum Commitment
Content Engine Services may require a minimum commitment period (e.g., 3 months) as specified in your MSA or SOW. Early termination during the minimum commitment period is not permitted except for material breach.
6. Outbound Services Terms
This section applies to programmatic email outreach services ("Outbound Services").
6.1 Compliance
Client is solely responsible for ensuring that all outbound campaigns comply with applicable laws and regulations, including but not limited to CAN-SPAM, GDPR, and CCPA. GPA will provide guidance on best practices but does not provide legal advice.
6.2 Email Infrastructure
Client is responsible for providing or authorizing the use of email sending infrastructure (domains, mailboxes, sending services). GPA may recommend or provision infrastructure as part of the engagement, but Client bears ultimate responsibility for domain reputation and deliverability.
6.3 Lead Data
Client warrants that any lead lists provided to GPA are lawfully obtained and may be used for outbound contact. GPA is not liable for Client's use of data that violates third-party rights or applicable law.
6.4 Results Disclaimer
GPA makes no guarantees regarding response rates, meeting bookings, or revenue generated from Outbound Services. Campaign performance depends on factors including message quality, targeting, timing, and market conditions.
7. Payment Terms
7.1 Fees
You agree to pay all fees specified in your proposal, MSA, SOW, or invoice in accordance with the applicable terms.
7.2 Automatic Billing Authorization
For recurring services, you authorize GPA to automatically charge your designated payment method (via Stripe or similar payment processor) for all fees and charges incurred, including recurring monthly service fees.
7.3 Late Payments
Invoices not paid within the specified payment term may be subject to a late fee of 1.5% per month (or the maximum rate permitted by law, if lower). GPA reserves the right to suspend Services until overdue amounts are paid in full.
7.4 Taxes
All fees are exclusive of applicable taxes. You are responsible for all sales, use, VAT, or other taxes arising from your purchase of Services, excluding taxes based on GPA's net income.
8. Third-Party Platforms and Referral Relationships
8.1 Third-Party Platform Disclaimer
GPA is not liable for the performance, availability, pricing changes, feature modifications, or discontinuation of any third-party platforms used in delivering Services. Client is responsible for maintaining required platform subscriptions and for understanding and accepting the terms of service of any third-party platforms they use.
8.2 Referral Fees and Partner Relationships
GPA may receive referral fees, commissions, affiliate payments, or other partner incentives from certain third-party platforms or service providers that GPA recommends or uses in delivering Services. Such relationships do not affect the fees charged to Client. GPA recommends platforms and tools based on Client's needs, objectives, and the professional judgment of GPA, and will disclose specific referral relationships upon Client's request.
9. Intellectual Property
9.1 Client Materials
You retain all rights to content, data, and materials you provide to us. You grant GPA a limited license to use such materials solely for delivering Services.
9.2 Deliverables
Upon payment in full, Client owns all custom deliverables created specifically for Client under an engagement (automation workflows, content, configurations). GPA retains the right to reuse general methodologies, frameworks, and non-confidential learnings in other engagements.
9.3 GPA Tools
GPA retains all rights to its pre-existing tools, templates, libraries, and methodologies. Client receives a non-exclusive license to use any such materials incorporated into deliverables.
10. Confidentiality
10.1 Definition
"Confidential Information" means non-public information disclosed by either Party that is marked as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. This includes but is not limited to business strategies, customer lists, pricing, technical specifications, and proprietary methodologies.
10.2 Obligations
Each Party agrees to:
- Take all reasonable measures to protect the confidentiality of the other Party's Confidential Information.
- Not disclose Confidential Information to any third party without prior written consent.
- Use Confidential Information solely for the purpose of fulfilling obligations under the engagement.
10.3 Exceptions
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving Party; (b) was rightfully known prior to disclosure; (c) was independently developed without reference to Confidential Information; or (d) is required to be disclosed by law or court order.
10.4 Survival
Confidentiality obligations survive termination of Services for a period of two (2) years.
11. Warranties & Disclaimers
11.1 Your Representations
You represent that you have full legal authority to enter these Terms and any MSA/SOW, and to provide any content or data you share with us.
11.2 Our Warranties
We warrant that the Services will be performed in a professional and workmanlike manner consistent with industry standards.
11.3 Disclaimer of Other Warranties
Except as expressly provided here, the Website and Services are provided "as is" and "as available", without warranty of any kind, whether express, implied, statutory or otherwise (including warranties of merchantability, fitness for a particular purpose, non-infringement).
11.4 No Guarantee of Outcomes
While our Services aim to automate tasks, accelerate growth, and improve marketing performance, we cannot guarantee specific results, savings, rankings, traffic, response rates, or business outcomes. Any metrics, projections, or benefits we provide are estimates only.
12. Limitation of Liability
To the maximum extent permitted by applicable law:
(a) Neither party (nor its directors, officers, employees, agents, suppliers) will be liable to the other for any indirect, incidental, special, consequential or punitive damages (including lost profits, lost business opportunities, loss of data), whether in contract, tort (including negligence) or any other legal theory.
(b) GPA's aggregate liability to you under these Terms and any MSA or SOW will not exceed the total fees paid by you to GPA during the twelve (12)-month period preceding the claim, or $5,000, whichever is greater.
(c) GPA is not liable for: data loss or corruption (Client is responsible for backing up their own data); third-party platform outages or service interruptions; or delays caused by Client's failure to provide required access, information, or approvals.
13. Indemnification
You agree to defend, indemnify and hold us harmless from and against any and all claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising out of or in connection with:
- Your breach of these Terms or any MSA/SOW.
- Your misuse of the Website or Services.
- Your content or data, including any violation of third-party rights.
- Your violation of applicable laws, including CAN-SPAM, GDPR, or CCPA.
- Any claims arising from outbound campaigns you authorize.
14. Term & Termination
14.1 Term
These Terms remain in effect while you use the Website or we provide Services.
14.2 Termination by You
You may stop using the Website or terminate any Service as provided in the applicable section of these Terms or your MSA/SOW.
14.3 Termination by GPA
GPA may terminate your access or Services immediately if: you fail to make timely payments; you breach any material term; you fail to provide required access or information after reasonable notice; or for any reason with thirty (30) days written notice.
14.4 Effect on Implementation Projects
If either party terminates during an active Implementation Project: you are responsible for payment for all work completed through the termination date; GPA will provide all work-in-progress deliverables and documentation within ten (10) business days; and any unused deposit balance (after deducting for completed work) will be refunded within thirty (30) days.
14.5 Survival
Sections concerning payment, intellectual property, confidentiality, warranties, limitation of liability, indemnification, and any provisions intended to survive termination will continue to apply after termination.
15. Dispute Resolution
15.1 Good Faith Negotiations
In the event of a dispute, the Parties agree to attempt to resolve the matter through good-faith negotiations for a period of thirty (30) days before pursuing other remedies.
15.2 Mediation
If the dispute cannot be resolved through negotiation, either Party may request non-binding mediation. The Parties will share the cost of mediation equally.
15.3 Waiver of Class Actions
You waive any right to participate in class action lawsuits against GPA. Any disputes must be brought on an individual basis.
16. Governing Law
These Terms will be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles. The Parties agree to submit to the exclusive jurisdiction of the courts located in Pinellas County, Florida for any disputes arising out of or relating to these Terms.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
17. Miscellaneous
17.1 Force Majeure
Neither Party shall be liable for any failure to perform due to circumstances beyond reasonable control, including acts of God, natural disasters, pandemics, governmental actions, third-party platform outages, or internet service provider failures.
17.2 Assignment
You may not assign this Agreement without our prior written consent. GPA may assign without restriction to an affiliate, subsidiary, or successor in interest.
17.3 Notices
All notices must be in writing and delivered via email to the addresses provided during engagement. Notices to GPA should be sent to: scott@gpautomations.com.
17.4 Entire Agreement
These Terms, together with any MSA, SOW, or proposal, constitute the entire agreement between you and us relating to the subject matter herein and supersede all prior negotiations or agreements.
17.5 Amendments
We may update these Terms occasionally. We will post revised Terms on the Website with the updated Effective Date. By continuing to use the Website or Services after changes, you agree to the updated Terms. We will provide thirty (30) days notice for substantial changes.
17.6 Independent Contractor
GPA is an independent contractor, not an employee or agent of Client. GPA retains full control over the manner and means of performing Services.
17.7 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
18. Contact Information
For questions about these Terms, please contact:
Credeo, LLC DBA Growth Process Automation
7901 4th St N, Suite 300
St. Petersburg, FL 33702
Email: scott@gpautomations.com
Website: https://www.growthprocessautomation.com